63phl Privacy Policy

1. Introduction

63phl ("63phl," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 63phl platform at https://63phl.org. This Privacy Policy ("Policy") describes how we collect, use, store, share, and safeguard your personal information when you access or use the 63phl website, mobile platform, and all associated services (collectively, the "Platform").

This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects the standards required by PAGCOR for licensed online gaming operators serving Filipino players.

By registering an account or using the 63phl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

63phl collects the following categories of personal data from players and visitors:

Identity & Contact Information:

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Residential address (city, province, region)
• Government-issued ID details (PhilSys ID, passport, driver's license, UMID, or SSS ID) submitted during KYC verification

Financial Information:

• GCash or PayMaya account number (for deposit and withdrawal processing)
• Bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) where applicable
• Debit card details (card number, expiry — stored in tokenized form only)
• Transaction history, deposit amounts, withdrawal requests, and account balance records

Technical & Usage Data:

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited on the Platform
• Game history, wagering activity, and betting patterns
• Geolocation data (city/region level, used for regulatory compliance)
• Cookies and similar tracking data (see Section 9)

Communications Data:

• Records of your interactions with 63phl customer support via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Your Data

63phl collects your personal data through the following means:

• Direct collection: Information you provide when registering your 63phl account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and analytics tools.
• Third-party sources: Identity verification data from KYC/AML service providers; payment data from GCash, PayMaya, and banking partners; fraud detection signals from security service providers.
• Regulatory sources: Information shared with or received from PAGCOR or other Philippine regulatory authorities in connection with our licensing obligations.

4. How We Use Your Personal Data

63phl processes your personal data for the following purposes:

• Account management: To create, maintain, verify, and secure your 63phl player account.
• Age and identity verification: To confirm that you are at least 21 years of age and to verify your identity in compliance with PAGCOR requirements and Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records.
• Game delivery: To provide access to 63phl Casino games, slots, bingo, Mines Grand, and all other Platform features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct.
• Regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Data Privacy Act of 2012, and applicable anti-money laundering (AML) laws.
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the 63phl Platform experience for all Filipino players.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 63phl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML regulations, tax reporting obligations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing & Disclosure of Data

63phl does not sell your personal data to third parties. We may share your data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating the 63phl Platform, including KYC/identity verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, fraud detection services, and customer support tools. All service providers are contractually bound to process your data only as instructed by 63phl and in compliance with the Data Privacy Act.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of 63phl assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With your consent: Any other sharing that you have explicitly authorized.

7. Data Retention

63phl retains your personal data for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable Philippine legal and regulatory requirements:

• Active accounts: Personal data is retained for the duration of your active 63phl account relationship.
• Closed accounts: Following account closure, 63phl retains your data for a minimum of five (5) years to comply with PAGCOR record-keeping requirements, AML obligations, and potential dispute resolution needs.
• Financial records: Transaction records are retained for a minimum of five (5) years as required by Philippine financial regulations.
• Support records: Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When your data is no longer required, 63phl will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

63phl implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 63phl Platform.
• Encryption at rest for sensitive personal and financial data stored on 63phl servers.
• Tokenization of payment card details — raw card numbers are never stored on 63phl systems.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorized login.
• Real-time fraud monitoring and anomaly detection systems that flag suspicious account activity.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent security professionals.

While 63phl takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying 63phl immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

63phl uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your 63phl experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the 63phl Platform. Used only with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 63phl Platform. For more information, refer to the cookie settings available within your 63phl account.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 63phl:

• Right to be informed: The right to know what personal data 63phl collects about you and how it is used — as described in this Policy.
• Right of access: The right to request a copy of the personal data 63phl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 63phl Data Privacy Officer at [email protected] or via the 63phl Support Center. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

11. Protection of Minors

63phl strictly prohibits the use of the Platform by persons under 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21.

If 63phl discovers that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with applicable regulations. If you believe a minor has registered on the 63phl Platform, please contact us immediately at [email protected].

12. Changes to This Policy

63phl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the 63phl Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 63phl Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the 63phl Platform
• Support Page: 63phl Support Center

For complaints that remain unresolved after contacting 63phl, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines through its official channels. 63phl is committed to cooperating fully with the NPC in the resolution of any data privacy complaints.